Need some help?

You have a question or a doubt about one of our products ? Here is the most frequently asked questions and their answers.

Phytema's team applies to bring you the best service possible

How to use my loyalty points?
Every time you spend money in our store, you will earn loyalty points. You can use them to reduce the price of your next order. 1€ spent = 1 point = 0.05€ earned

To transform your points in money, read the page about the loyalty points at the bottom of the page in the "our safeguards" section.
In how much time will I receive my package?

The packages are sent with colissimo. The delivery depends on your location in the world.

Here is the different delivery times depending on your location :

- France, Europe and Switzerland : between 48 and 72 hours.

- Rest of the world : 1 week

The preparation of the packages are from Monday to Saturday

I heard that the anti-grey hair treatment was organic, is it true ?
They're not organic but 96% natural, that's why they are unique on the hair coloring market, we possess the patenting and the fabrication is only done in our laboratory in Savoie, France.

If you have any further questions, send them to :

We will be pleased to answer them under 48 hours !

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